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SERVICE
ITEM |
PLATINUM
IGLOO |
GOLD
IGLOO |
SILVER
IGLOO |
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Vulnerability Analysis |
on request |
2 times/year |
1 time at initial stage |
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Monitoring service |
24x7 |
24x7 |
Office hours |
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Technical support |
24x7 |
24x7 |
Office hours |
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Engineer |
Senior and junior engineers assigned |
Engineer assigned |
Sequence |
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E-mail/Call support |
Unlimited Support |
Unlimited Support |
Office hours |
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Regular Reporting |
Monthly report |
Monthly report |
Quarterly report |
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Training Service |
4 times/year |
2 times/year |
Option |
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Technical Support Documents |
Online offer |
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Backup Support |
Support whenever system
configuration
changes |
Vulnerability Analysis
Analyse
client's network and provide security solutions that fit the client's individual
security environment and consult on how to install and implement solutions
Monitoring Service
24x7
monitoring service prevents security accident in advance and provides emergent
recovery
Engineer
Engineers are assigned
to each customers
E-mail and telephone
support
IGLOO Secure Service¢â includes e-mail and telephone
supports for trouble shooting on the customer site
Regular report
Security system's
condition and contingency is reported regularly with analyzed logs in a
statistical data
Technical information
Newest
hacking method, vulnerable points, security information are provided
Training Service
Training
service on security solution and theories for security manager and experts
Backup support
Security system
data is reserved in the backup center for fast recovery in the event of
emergency
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